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11/16/2006 4:57:53 PM
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Ben
Posts 26
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If you click a main topic in help (Scripting for instance), about half of them error out with the following:
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.
Requested URL: /AccuGlobe2007_Help/1_11_0_0.aspx
Of course the actual .aspx file name is different each time. I suspect a path problem?
Ben
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11/17/2006 10:48:04 AM
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Kelly
Posts 1
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These files have been updated. They are simply menu pages and contained no actual content, but thanks for noticing and letting us know.
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11/17/2006 12:19:07 PM
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Ben
Posts 26
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That is great. But . . .
I got the latest updates and now I get no help files at all, meaning that it 404s on me as soon as I click on help.
Do I need to reinstall?
Ben
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11/17/2006 2:38:57 PM
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Kelly
Posts 1
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Is the machine you are using AccuGlobe on have access to the internet? These help files are simply webpages which means you can also view them ont the internet at [url]http://www.ddti.net/help with any web browser.
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11/17/2006 3:05:24 PM
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Ben
Posts 26
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That is indeed interesting. I say interesting because I have your help files open on one screen and I still have a 404 from IIS when ever I click on help from within the application on the other screen. I also say interesting because that is a great idea to have the help files on the internet. But does that mean that I will need to rip the files to my own hard drive incase I need them off line?
Unfortunately, the 404 does not indicate what url is trying to be accessed by the way.
Ben
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12/8/2006 5:39:22 PM
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Ben
Posts 26
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I need to apologize to the forum. A wise man once said (and I suspect he was speaking to me directly) that one should never pass up a chance to keep their mouth shut. Before I opened my big mouth, most of the help files worked. If you do a fresh install of 2007, they still do, but as soon as you get the updates, there is no longer any help. Sorry, not the intended effect.
A question for the developers out there, “Is there a plan for a fix in the near future?”
Ben
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12/12/2006 6:01:28 PM
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Dave
Posts 209
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Hi Ben,
Thanks for bringing this to our attention. We will look into this.
Dave Priest
AccuGlobe Product Manager
DDTI
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12/13/2006 11:06:21 AM
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Dave
Posts 209
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Turned out that we needed to change the redirection on the server. This has been resolved.
Thanks for bringing this to our attention.
Dave Priest
AccuGlobe Product Manager
DDTI
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12/14/2006 3:32:43 PM
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Ben
Posts 26
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Thank you for fixing it. I plan to have several organizations get started with GIS with this program. The help files will be most . . . well . . helpful :-)
Ben
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